I must admit, I'm
a Macintosh Zip Drive user but a great deal of the information remains generic.
The scenario :
You place a zip cartridge in to your
trusty Zip Drive to be greeted by a repetitive click-click, click-click sound
(hence the "click-death" syndrome)... the drive fails to recognize
the cart, endlessly clicking away often leaving you no choice but to restart
the computer or unplug the drive...
And shortly after you may well be
greeted by this :
So what's the story? Well, I'm not
quite sure and a lot of other people out there aren't either. The suspects are
as follows :
- That a mechanical (hardware) fault
exists in the Zip Drive itself
- That some zip carts are (or become)
faulty and damage the drive
- That some software (possibly FindIt)
worsen the situation
- Some or all of the above and or
I personally have lost several hundred
megabytes of data in this way either when inserting the disks or having them
I have also had password
protected disks fail to recognize their (correct) passwords and non-password
protected carts suddenly claim to be password protected!
suggestions for helping your data survive
- Make sure you have the latest
drivers for you machine (visit http://www.iomega.com)
- Make sure all Iomega Utilities
are up to date and trash any other copies
- Turn on the "verify"
function with Zip Tools
- Format all new disks using
- Keep backups of really important
- USE A DIFFERENT MEDIA - TO PUT
IT BLUNTLY : ZIP IS UNRELIABLE!
Zip Drive Owners :
- Call Iomega Support on (02) 9925
- Select the menu option to speak
to a Support Officer (do not select the the "Technical Help" option
- this is a recording).
- Be prepared for poor line quality
and painfully slow service.
- They will ask for the "fault"
- tell them you have this annoying "clicking noise" followed shortly
after by data loss.
- After a few details (your name,
serial number etc.) they should give you a Return Authorization number.
- Place the drive in a Video Cassette
mailer with a bit of bubble wrap and put the whole lot in an express mail
bag with the RA number stuck on the front.
- For about $9 you've got the drive
on the way. With luck a new drive will arrive a few days after...
Iomega, Jaz, FindIt, Zip etc. are
all trademarks of Iomega and their associates...
Data presented here is for information
purposes and had been compiled from numerous sources.